Remote Helpdesk Technician - MSP IT Support

CyberSheath Services International, LLC; Northern (KY); Hybrid; USD 55,000 - 68,000; Full time

Job summary

CyberSheath Services International LLC is a rapidly growing Security and IT MSP expanding its Helpdesk Team. The Helpdesk Technician I serves as the first contact for user issues, supporting on-prem and cloud environments, and ensuring high service levels.

The role emphasizes customer service, problem solving, and independent work across diverse IT systems. Ideal candidates will have MSP experience, Windows desktop/server expertise, and proficiency with Office 365/Azure.

Qualifications

• Minimum 1+ years working for an MSP.
• Minimum 3+ years’ experience on an IT Helpdesk using remote support tools.
• Experience with ConnectWise Manage for incident tracking.
• Proficiency with Windows desktop/server OS and Office 365/Azure.
• Authorized to work in the U.S.

Responsibilities

• Provide day-to-day operational support for Windows, Mac, and Linux environments.
• Troubleshoot end-user hardware, software, and cloud services remotely.
• Assist with onboarding/offboarding of clients and users.
• Maintain documentation and time entries in the ticketing system.
• Escalate issues to Level II as needed and coordinate with vendors.
• Deploy and manage security tools and monitoring agents.

Skills

Helpdesk support

Remote support

Windows OS

Azure administration

AD/Group Policy

Networking

Education

Bachelor's degree in CS or related field

MD100/101

AZ104

CompTIA Security+

Tools

ConnectWise Manage

Labtech

NinjaOne

Continuum

Job description

CyberSheath Services International LLC is a rapidly growing Security and IT MSP expanding its Helpdesk Team. The Helpdesk Technician I serves as the first contact for user issues, supporting on-prem and cloud environments, and ensuring high service levels.

The role emphasizes customer service, problem solving, and independent work across diverse IT systems. Ideal candidates will have MSP experience, Windows desktop/server expertise, and proficiency with Office 365/Azure.