Senior Helpdesk Technician – MSP IT Support & Networking

M3 Technology Consultants

Fairfax (VA)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Training for continuing education

Collaborative team environment

Mentorship program

Health, dental, vision, leave & gym

401k with employer match

Competitive compensation

Job summary

M3 Technology Consultants, headquartered in Fairfax, VA, seeks an experienced Helpdesk Support Professional with 4–6 years in an MSP environment. The role involves direct client interaction, resolving a wide range of technical issues, and collaborating with a team.

The position is office-based in Fairfax, requiring strong communication skills to act as a trusted technical support contact for clients.

Qualifications

4–6 years MSP experience.
Strong interpersonal and customer service skills.
Certifications such as MCP or CompTIA A+ preferred.
Experience with AD, DNS and Microsoft 365 administration.
Solid troubleshooting and diagnostic skills across a range of issues.
Windows desktop and server familiarity; Mac OS knowledge helpful.

Responsibilities

Provide technical support for Microsoft core business apps, cloud services, and virtual environments.
Remote troubleshooting of workstations, servers, and network infrastructure.
Manage and support disaster recovery and business continuity solutions.
Configure and troubleshoot networking equipment, including WAN/LAN, routers, firewalls, and security systems.
Implement and support remote access solutions (VPN, Terminal Services, Citrix).
Maintain documentation of hardware, software, processes, and SOPs.
Communicate incident status, changes, and outages to clients.