Remote IT Support Specialist — MSP Help Desk

HelpfulRemote; Northern (KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) contributions

Job summary

HelpfulRemote is seeking a frontline IT help desk professional to support clients of a managed services provider. You will diagnose password resets, install software, resolve printer issues, and troubleshoot network problems while translating technical terms into plain language.

This full-time remote role requires 1-3 years of experience with M365, Active Directory, Windows, and core networking (TCP/IP, DNS, DHCP, VPN). Strong communication and problem-solving skills are essential.

Qualifications

• 1-3 years of experience in IT help desk or desktop support.
• Troubleshooting for Microsoft platforms like M365, AD, and Windows.
• Basic networking concepts: TCP/IP, DNS, DHCP, VPNs.
• Strong communication and problem-solving skills.

Responsibilities

• Provide frontline technical support for MSP clients, handling tickets, calls, and day-to-day issues.
• Diagnose password resets, software installs, printer issues, and network connectivity problems.
• Translate technical concepts into plain language for clients while ensuring ticket SLAs are met.

Skills

M365

Active Directory

Windows

Networking basics

Communication

Tools

Ticketing system

Job description

HelpfulRemote is seeking a frontline IT help desk professional to support clients of a managed services provider. You will diagnose password resets, install software, resolve printer issues, and troubleshoot network problems while translating technical terms into plain language.

This full-time remote role requires 1-3 years of experience with M365, Active Directory, Windows, and core networking (TCP/IP, DNS, DHCP, VPN). Strong communication and problem-solving skills are essential.