Helpdesk Technician 3

M3 Technology Consultants; Fairfax (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Training for continuing education

Collaborative team environment

Mentorship program

Health, dental, vision, leave & gym

401k with employer match

Competitive compensation

Job summary

M3 Technology Consultants, headquartered in Fairfax, VA, seeks an experienced Helpdesk Support Professional with 4–6 years in an MSP environment. The role involves direct client interaction, resolving a wide range of technical issues, and collaborating with a team.

The position is office-based in Fairfax, requiring strong communication skills to act as a trusted technical support contact for clients.

Qualifications

• 4–6 years MSP experience.
• Strong interpersonal and customer service skills.
• Certifications such as MCP or CompTIA A+ preferred.
• Experience with AD, DNS and Microsoft 365 administration.
• Solid troubleshooting and diagnostic skills across a range of issues.
• Windows desktop and server familiarity; Mac OS knowledge helpful.

Responsibilities

• Provide technical support for Microsoft core business apps, cloud services, and virtual environments.
• Remote troubleshooting of workstations, servers, and network infrastructure.
• Manage and support disaster recovery and business continuity solutions.
• Configure and troubleshoot networking equipment, including WAN/LAN, routers, firewalls, and security systems.
• Implement and support remote access solutions (VPN, Terminal Services, Citrix).
• Maintain documentation of hardware, software, processes, and SOPs.
• Communicate incident status, changes, and outages to clients.

Skills

Team orientation

Interpersonal skills

Customer service

Technical awareness

Troubleshooting

Microsoft MCP

CompTIA A+

Active Directory

DNS

MS 365 administration

Mac OS familiarity

AutoCAD

Revit

Education

Associate/Bachelor in Information Technology

Tools

AutoCAD

Revit

Job description

Job DetailsJob Location: Headquarters - Fairfax, VA 22033Position Type: Full TimeSalary Range: $70,000.00 - $90,000.00 Salary/yearJob Category: Information Technology

What do we offer YOU?

• Very competitive compensation package
• Annual fully paid training for continuing education
• Collaborative team environment
• Entrepreneurial work environment
• Career Growth with an active mentorship program to help guide your advancement as an IT Professional
• Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
• 401k with a generous employer match

Who are YOU?

We are seeking an experienced Helpdesk Support Professional with 4–6 years of experience in a Managed Service Provider (MSP) environment. This role is ideal for someone who enjoys working directly with clients, solving a wide range of technical issues, and collaborating with a dynamic, team-oriented group.

This position is based in our office and involves frequent communication with clients. Strong interpersonal and communication skills are essential, as you will serve as a trusted point of contact for technical support.

What does your day/week look like?

• Provide technical support for Microsoft core business applications, cloud services, and virtual environments
• Perform remote troubleshooting of workstations, servers, and network infrastructure
• Manage and support disaster recovery (DR) and business continuity solutions
• Configure, maintain, and troubleshoot networking equipment, including WAN/LAN connectivity, routers, firewalls, and security systems
• Implement and support remote access solutions such as VPN, Terminal Services, and Citrix
• Maintain accurate documentation of hardware, software, processes, and standard operating procedures (SOPs)
• Communicate effectively with clients to provide updates on incident status, upcoming changes, and scheduled outages

Qualifications

• Strong team orientation with the ability to communicate effectively in a collaborative environment
• Excellent interpersonal and customer service skills, including professional phone etiquette and active listening
• Technical awareness with the ability to assess issues, align appropriate resources, and advise clients on effective business solutions
• Solid troubleshooting and diagnostic skills across a range of technical issues
• Industry certifications such as Microsoft MCP or CompTIA A+ preferred
• Associate’s or Bachelor’s degree in Information Technology or a related field preferred
• Working knowledge of Microsoft desktop and server platforms, including Microsoft 365 (Office 365)
• Experience with Active Directory, DNS, and Microsoft 365 administration
• Familiarity with Mac OS environments
• Experience supporting industry-specific applications (e.g., AutoCAD, Revit, or other AEC tools)

Who are We?

M3 Technology Consultants, headquartered in Fairfax, VA, was founded in 2003 and has grown into a dynamic and rapidly expanding IT services provider. We have built a strong reputation for delivering exceptional, reliable IT solutions to businesses across the Washington, DC, and Denver, Colorado regions.

Our team of highly skilled professionals supports organizations of all sizes and across a wide range of industries. We provide comprehensive IT services, including support for line-of-business applications, disaster recovery planning, physical server and network management, and ongoing infrastructure maintenance.

We foster an entrepreneurial work environment with a strong emphasis on customer service and accountability. By empowering our employees, we’ve created a culture of dedicated, innovative, and collaborative individuals who are not only driven to succeed, but also enjoy working together.