Senior Helpdesk & Jr. Systems Admin – MSP On-Site Support

CyberTek MSSP, LLC; New Albany (IN); Hybrid; USD 40,100 - 54,700; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

PTO + paid holidays

Certification reimbursement

Job summary

A tech solutions company in New Albany is seeking a Level III Helpdesk / Jr. Systems Administrator to support a variety of client sites in the Louisville area. This role involves administering both Windows and Microsoft 365 environments, ensuring high-quality end-user support, and participating in an on-call schedule for critical issues. Ideal candidates will have 2–4 years of relevant experience, strong communication skills, and the ability to work with diverse clients. Competitive compensation and comprehensive benefits are included.

Qualifications

• 2–4 years of helpdesk or MSP support experience, with Tier 2/3 escalation ownership.
• Strong proficiency with Windows Server and Windows 10/11 administration.
• Experience with Microsoft 365 admin center and core M365 services.

Responsibilities

• Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio.
• Administer and support Windows and Microsoft 365 environments across multiple client tenants.
• Travel to client sites to perform on-site support and end-user device troubleshooting.

Skills

Helpdesk support experience

Windows Server administration

Microsoft 365 administration

PowerShell scripting

Active Directory knowledge

Strong communication skills

Tools

Microsoft Intune

RMM platforms

PSA tools

Job description

A tech solutions company in New Albany is seeking a Level III Helpdesk / Jr. Systems Administrator to support a variety of client sites in the Louisville area. This role involves administering both Windows and Microsoft 365 environments, ensuring high-quality end-user support, and participating in an on-call schedule for critical issues. Ideal candidates will have 2–4 years of relevant experience, strong communication skills, and the ability to work with diverse clients. Competitive compensation and comprehensive benefits are included.