On‑Site IT Systems Support Specialist (MSP)

#twiceasnice Recruiting; Florence (KY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

A recruiting firm is seeking an IT Systems Support Specialist in Florence, KY, to manage escalated support issues and administer Microsoft 365 within a managed services provider. This full-time, on-site position requires 2+ years of IT support experience and strong troubleshooting skills, alongside solid communication capabilities. Responsibilities include owning Tier 2 tickets, troubleshooting connectivity issues, and maintaining user accounts in Active Directory. This is an opportunity to work in a stable environment known for high-quality IT service and support.

Qualifications

• 2+ years of hands-on IT support/troubleshooting experience required.
• Experience in Microsoft ecosystem, networking, or infrastructure.
• Strong communication (written and verbal) skills required.

Responsibilities

• Own escalated Tier 2 tickets through resolution.
• Troubleshoot user, system, and connectivity issues.
• Administer Microsoft 365 tenants and identities.
• Investigate security alerts and follow escalation procedures.
• Support Windows OS troubleshooting and file recovery.
• Maintain user accounts in Active Directory.
• Support VPN access and basic network troubleshooting.
• Assist with server and virtualization issues.
• Coordinate with vendors for application-specific problems.

Skills

Troubleshooting

Microsoft 365

Networking

Communication skills

Tools

Windows OS

Active Directory

VPN

Job description

A recruiting firm is seeking an IT Systems Support Specialist in Florence, KY, to manage escalated support issues and administer Microsoft 365 within a managed services provider. This full-time, on-site position requires 2+ years of IT support experience and strong troubleshooting skills, alongside solid communication capabilities. Responsibilities include owning Tier 2 tickets, troubleshooting connectivity issues, and maintaining user accounts in Active Directory. This is an opportunity to work in a stable environment known for high-quality IT service and support.