Level III Helpdesk / Jr. Systems Administrator

CyberTek MSSP, LLC; New Albany (IN); Hybrid; USD 40,100 - 54,700; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

PTO + paid holidays

Certification reimbursement

Job summary

A tech solutions company in New Albany is seeking a Level III Helpdesk / Jr. Systems Administrator to support a variety of client sites in the Louisville area. This role involves administering both Windows and Microsoft 365 environments, ensuring high-quality end-user support, and participating in an on-call schedule for critical issues. Ideal candidates will have 2–4 years of relevant experience, strong communication skills, and the ability to work with diverse clients. Competitive compensation and comprehensive benefits are included.

Qualifications

• 2–4 years of helpdesk or MSP support experience, with Tier 2/3 escalation ownership.
• Strong proficiency with Windows Server and Windows 10/11 administration.
• Experience with Microsoft 365 admin center and core M365 services.

Responsibilities

• Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio.
• Administer and support Windows and Microsoft 365 environments across multiple client tenants.
• Travel to client sites to perform on-site support and end-user device troubleshooting.

Skills

Helpdesk support experience

Windows Server administration

Microsoft 365 administration

PowerShell scripting

Active Directory knowledge

Strong communication skills

Tools

Microsoft Intune

RMM platforms

PSA tools

Job description

Cybertek MSSP is seeking a Level III Helpdesk / Jr. Systems Administrator to join our growing managed services team in New Albany, Indiana. In this role, you’ll be the boots‑on‑the‑ground technical resource for a portfolio of client sites across the Louisville metro area — maintaining Microsoft‑centric environments, supporting end users at remote locations, and delivering the proactive, high‑quality service Cybertek clients depend on.

CORE RESPONSIBILITIES

• Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling
• Administer and support Windows and Microsoft 365 environments across multiple client tenants
• Travel to client sites to perform on‑site support and end‑user device troubleshooting
• Administer Microsoft 365 services: Exchange Online, SharePoint, Teams, and OneDrive
• Support hardware and software configurations and deployments
• Assist with client onboarding, migrations, and infrastructure assessments
• Maintain accurate client documentation in IT Glue or equivalent platform
• Participate in on‑call rotation for after‑hours critical incident response
• Contribute to automation using PowerShell for routine admin tasks and reporting

REQUIREMENTS

• 2–4 years of helpdesk or MSP support experience, with Tier 2/3 escalation ownership
• Strong proficiency with Windows Server and Windows 10/11 administration
• Experience with Microsoft 365 admin center and core M365 services
• Working knowledge of Azure AD / Entra ID and hybrid identity
• Active Directory: users, OUs, GPOs, DNS, DHCP
• PowerShell scripting for automation and bulk tasks
• Valid driver’s license and reliable transportation for client site visits
• Strong communication skills — comfortable working with end users of all technical levels

PREFERRED

• Microsoft certifications: MS-102, AZ-104, MD-102, or equivalent
• Experience with RMM platforms
• Familiarity with PSA tools
• Microsoft Intune / endpoint management experience
• Exposure to BCDR solutions: Datto, Acronis, or Veeam
• Networking fundamentals: VLANs, VPNs, firewall administration
• CompTIA A+, Network+, Security+, or equivalent

COMPENSATION & BENEFITS

$40,100 – $54,700 / year (DOE · Indiana market rate)

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• PTO + paid holidays
• Annual certification reimbursement (Microsoft, CompTIA, etc.)
• Mileage reimbursement for field work, Work Environment
• Home base: New Albany, IN, office with regular client site visits
• Primary service area: Louisville metro and Southern Indiana
• Close‑knit MSP team with direct access to senior engineers
• Fast‑paced, varied work — no two client days are the same

EQUAL OPPORTUNITY STATEMENT

Cybertek MSSP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. We are committed to building a diverse and inclusive team.