Senior Help Desk Technician IV — TS/SCI Clearance

General Dynamics Information Technology; Maryland; On-site; USD 47,000 - 63,000; Full time

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician IV to support enterprise IT in Annapolis Junction, MD. The role requires TS/SCI with Poly, 5+ years of related experience, and a CompTIA Security+ certification within 3 months of start date.

Responsibilities include responding to inquiries via multiple channels, logging tickets, diagnosing basic issues, and mentoring new hires within a collaborative team environment.

Qualifications

• Education: Associates of Arts/Associates of Science
• Experience: 5+ years of related experience
• Security Clearance Level: TS/SCI w/Poly
• Required: CompTIA Security+ certification within 3 months of start date

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams via ticketing system.
• Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

Skills

Help Desk Software

Remote Support

Technical Issues

Education

Associates of Arts/Associates of Science

Job description

General Dynamics Information Technology is seeking a Help Desk Technician IV to support enterprise IT in Annapolis Junction, MD. The role requires TS/SCI with Poly, 5+ years of related experience, and a CompTIA Security+ certification within 3 months of start date.

Responsibilities include responding to inquiries via multiple channels, logging tickets, diagnosing basic issues, and mentoring new hires within a collaborative team environment.