Senior Help Desk Technician Flexible Freelance Hours Growth

Energy Innovation Corp; Oceanside (CA); On-site; USD 123,000 - 178,000; Full time

Benefits offered by this job

Flexible freelance schedule

Structured growth

Mentorship

Job summary

Nestle in Oceanside, CA is hiring a Help Desk Technician who prefers owning the outcome over busywork. The role is freelance, with a pay range of $123,000–$178,000 per year and a flexible schedule that honors your freelancing commitments.

You’ll translate business requirements into technical tasks, patch ServiceNow dependencies, and wrangle monitoring configurations so staging mirrors production. Growth is structured and mentorship is personal, tailored to your freelance cadence.

Qualifications

• Track record of unhurried delivery in a freelance structure.
• Calm under customer-centric chaos typical of senior roles.
• Instinct to ask "what would change your mind?" before debating.
• Delightfully-weird problem-solving that doesn't wait for permission.
• At least 7 years of standing behind your own estimates.

Responsibilities

• Translate outcome-focused business requirements into technical specifications and tasks
• Keep Nestle's ServiceNow dependencies patched before the CVEs become incidents
• Wrangle Zabbix config across environments so Oceanside staging mirrors production
• Catch the trust-based Network Troubleshooting regression in staging before it reaches Oceanside customers
• Re-architect the technology flow so SaaS Administration handles ten times Oceanside's current load
• Build Emotional Intelligence self-service tools so Oceanside teams stop filing tickets for everything

Job description

Nestle in Oceanside, CA is hiring a Help Desk Technician who prefers owning the outcome over busywork. The role is freelance, with a pay range of $123,000–$178,000 per year and a flexible schedule that honors your freelancing commitments.

You’ll translate business requirements into technical tasks, patch ServiceNow dependencies, and wrangle monitoring configurations so staging mirrors production. Growth is structured and mentorship is personal, tailored to your freelance cadence.