ServiceNow Help Desk Technician - Remote & Growth

Energy Innovation Corp; Springfield (IL); Remote; USD 68,000 - 92,000; Full time

Benefits offered by this job

Remote flexibility

Retirement matching

Coaching for mid-level goals

Job summary

Energy Innovation Corp in Springfield, IL seeks a Help Desk Technician to own ServiceNow-based SaaS administration. The role emphasizes strong troubleshooting, incident resolution, and scalable service delivery within a mid-level career path.

The position offers remote flexibility in Illinois, a salary range of $68,000–$92,000, and coaching tailored to mid-level goals. You’ll join a team focused on customer-centric, reliable software infrastructure.

Qualifications

• 3+ years of experience in help desk or SaaS administration.
• Ability to troubleshoot production incidents in ServiceNow-based environments.
• Strong attention to detail and commitment to quality output.

Responsibilities

• Pair-program tricky Printer Support edge cases with engineers in Springfield, IL.
• Decompose complex ServiceNow tasks into deployable services for Springfield.
• Configure ServiceNow feature flags for testing in Springfield traffic scenarios.
• Troubleshoot and resolve incidents across ServiceNow-based applications.
• Establish observability so stakeholders see failures before customers in IL.
• Define SaaS Administration coding standards for the team.
• Re-architect workflow to scale load tenfold in Springfield.
• Prototype proofs-of-concept for emerging tech needs.

Skills

Troubleshooting

Conflict resolution

Attention to detail

Customer focus

Springfield market familiarity

Tools

ServiceNow

Job description

Energy Innovation Corp in Springfield, IL seeks a Help Desk Technician to own ServiceNow-based SaaS administration. The role emphasizes strong troubleshooting, incident resolution, and scalable service delivery within a mid-level career path.

The position offers remote flexibility in Illinois, a salary range of $68,000–$92,000, and coaching tailored to mid-level goals. You’ll join a team focused on customer-centric, reliable software infrastructure.