Help Desk Technician — Flexible Hours & Growth

Energy Innovation Corp; Baltimore (MD); Sur place; USD 86 000 - 113 000; Plein temps

Avantages offerts par ce poste

Wellness perks

Career development

Flexible hours

Résumé du poste

Adobe in Baltimore seeks a skilled Help Desk Technician to own and optimize endpoint management workflows, ensuring smooth Office 365 migrations and timely delivery of features. You will operate within a freelance-style cadence, handling mid-level complexity tasks and collaborating with cross-functional teams.

The role emphasizes deep problem-solving, reliable delivery, and a proactive attitude to meet tight Baltimore, MD deadlines while supporting ongoing Adobe workloads and operational

Qualifications

• MD market awareness or genuine curiosity about the local market.
• Approximately 4+ years operating in a Help Desk Technician role.
• Experience thriving in a craft-focused, deadline-driven environment like Adobe.
• Self-awareness to know which problems are yours to solve.
• Strong rapport-building skills and a genuinely positive presence.
• Clear thinking under Baltimore, MD deadlines and pressure.
• Capable of owning projects from concept through delivery.

Responsabilités

• Reverse-engineer the Endpoint Management format Adobe inherited and never documented.
• Slice the technology monolith into Ticketing Systems services for Baltimore deployment.
• Trace a clarity-seeking bug across Microsoft Intune services to the faulty line.
• Deliver mid-level-quality features within the $86,000 - $113,000 mandate.
• Tune database queries and schemas for high-throughput Adobe workloads.

Connaissances

MD market sensibility

4+ years experience

craft-focused mindset

ownership mindset

rapport-building

under pressure

project delivery

Description du poste

Adobe in Baltimore seeks a skilled Help Desk Technician to own and optimize endpoint management workflows, ensuring smooth Office 365 migrations and timely delivery of features. You will operate within a freelance-style cadence, handling mid-level complexity tasks and collaborating with cross-functional teams.

The role emphasizes deep problem-solving, reliable delivery, and a proactive attitude to meet tight Baltimore, MD deadlines while supporting ongoing Adobe workloads and operational