Help Desk Technician

Energy Innovation Corp; Oceanside (CA); On-site; USD 123,000 - 178,000; Full time

Benefits offered by this job

Flexible freelance schedule

Structured growth

Mentorship

Job summary

Nestle in Oceanside, CA is hiring a Help Desk Technician who prefers owning the outcome over busywork. The role is freelance, with a pay range of $123,000–$178,000 per year and a flexible schedule that honors your freelancing commitments.

You’ll translate business requirements into technical tasks, patch ServiceNow dependencies, and wrangle monitoring configurations so staging mirrors production. Growth is structured and mentorship is personal, tailored to your freelance cadence.

Qualifications

• Track record of unhurried delivery in a freelance structure.
• Calm under customer-centric chaos typical of senior roles.
• Instinct to ask "what would change your mind?" before debating.
• Delightfully-weird problem-solving that doesn't wait for permission.
• At least 7 years of standing behind your own estimates.

Responsibilities

• Translate outcome-focused business requirements into technical specifications and tasks
• Keep Nestle's ServiceNow dependencies patched before the CVEs become incidents
• Wrangle Zabbix config across environments so Oceanside staging mirrors production
• Catch the trust-based Network Troubleshooting regression in staging before it reaches Oceanside customers
• Re-architect the technology flow so SaaS Administration handles ten times Oceanside's current load
• Build Emotional Intelligence self-service tools so Oceanside teams stop filing tickets for everything

Job description

We're a maker-minded technology shop in CA hunting for a Help Desk Technician who'd rather delete code than add it. What anchors this Oceanside job is ownership; the $123,000 - $178,000, the freelance hours, the 5-year ask all hang off that.

Key Responsibilities

• Translate outcome-focused business requirements into technical specifications and tasks
• Keep Nestle's ServiceNow dependencies patched before the CVEs become incidents
• Wrangle Zabbix config across environments so Oceanside staging mirrors production
• Catch the trust-based Network Troubleshooting regression in staging before it ever reaches Oceanside customers
• Re-architect the technology flow so SaaS Administration handles ten times Oceanside's current load
• Build Emotional Intelligence self-service tools so Oceanside teams stop filing tickets for everything

What You'll Bring

• A track record of unhurried delivery in a freelance structure
• Calm under the customer-centric chaos a senior role tends to generate
• The instinct to ask "what would change your mind?" before debating
• Delightfully-weird problem-solving that doesn't wait for permission
• At least 7 years of standing behind your own estimates

With roots in Oceanside, CA and a relentlessly curious outlook, Nestle delivers software that scales with our customers. We give people autonomy early and trust them to ask for support when they need it.

Pay is $123,000 - $178,000, growth is structured, mentorship is personal, and the flexible freelance schedule is non-negotiable in your favor.

This page reflects a live, current opening, refreshed just hours ago.

We're hiring, and your application could be the one we've been waiting for.