Remote IT Help Desk Technician | Flexible Hours & Growth

CareXM; United States; Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Great company culture

Paid time off and holidays

Paid community service hours

Flexible work models

Job summary

CareXM is seeking a Help Desk Technician to provide technical support in a remote environment. This role involves troubleshooting for internal team members, maintaining service records, and ensuring quality assurance for technical systems.

The ideal candidate will have training in technical support, excellent problem-solving capabilities, and a proactive attitude. Benefits include two weeks paid time off, holidays, and a flexible work model.

Qualifications

• Experience in providing technical support and customer service.
• Education or training in technical support preferred.
• Ability to work on a rotating on-call schedule.

Responsibilities

• Analyze and resolve technical problems for internal users.
• Communicate CareXM product value to team members.
• Maintain detailed records of service interactions.
• Ensure technical systems meet quality assurance standards.

Skills

Troubleshooting internet technology issues

Communication skills

Problem-solving skills

Organizational skills

Team collaboration

Self-motivation

Education

Technical support training

Contact center help desk experience

Tools

Office 365 Cloud Admin

Job description

CareXM is seeking a Help Desk Technician to provide technical support in a remote environment. This role involves troubleshooting for internal team members, maintaining service records, and ensuring quality assurance for technical systems.

The ideal candidate will have training in technical support, excellent problem-solving capabilities, and a proactive attitude. Benefits include two weeks paid time off, holidays, and a flexible work model.