Senior Help Desk Technician - Ownership & Flexible Schedule

Energy Innovation Corp; Philadelphia (Philadelphia County); On-site; USD 118,000 - 178,000; Full time

Job summary

TechFlow Solutions in Philadelphia, PA is seeking a senior Help Desk Technician who treats flaky tests as clues and takes ownership of troubleshooting and resolution.

The role comes with a salary range of $118,000 to $178,000 per year, mentorship, benefits, and the flexibility to shape a full-time schedule around real life.

You will work with a collaborative PA team that values transparency, cross‑functional collaboration, and high standards for code quality and reliability.

Qualifications

• Critical thinking skills and sound, independent judgment.
• A communicator who writes the meeting recap nobody asked for but everyone reads.
• A team player who lifts up colleagues and shares credit.
• Pattern recognition earned across many technology engagements.
• A zero-bureaucracy bias toward action, balanced by knowing when to wait.

Responsibilities

• Resurrect flaky Cross-Functional Collaboration tests until the Philadelphia, PA suite is trustworthy again
• Pair-program tricky Stakeholder Management edge cases with engineers across Philadelphia, PA
• Set the Disaster Recovery coding standards the rest of TechFlow Solutions engineering follows
• Ensure code quality through automated linting, testing, and static analysis
• Prototype proof-of-concept solutions for emerging technology requirements
• Trim TechFlow Solutions's cloud bill by right-sizing the Group Policy infrastructure in Philadelphia, PA

Job description

TechFlow Solutions in Philadelphia, PA is seeking a senior Help Desk Technician who treats flaky tests as clues and takes ownership of troubleshooting and resolution.

The role comes with a salary range of $118,000 to $178,000 per year, mentorship, benefits, and the flexibility to shape a full-time schedule around real life.

You will work with a collaborative PA team that values transparency, cross‑functional collaboration, and high standards for code quality and reliability.