Associate Technical Support Consultant (Fully Remote)
Harris
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Job summary
Harris seeks a dedicated first-level technical support specialist for enterprise healthcare software in the United States. You will troubleshoot issues via ServiceNow, follow standard SOPs, document cases, and meet SLA expectations while collaborating with senior consultants and technical teams.
The role offers the chance to build expertise in healthcare IT, contribute to knowledge articles, and drive process improvements within a supportive, collaborative environment.
Qualifications
- Bachelor's degree required.
- Basic knowledge of OS, networking, databases, and troubleshooting.
- Flexible for rotational shifts and weekend on-call.
Responsibilities
- Provide first-level technical support for enterprise healthcare software.
- Troubleshoot issues via ServiceNow and follow SOPs.
- Document cases and meet SLA expectations.
- Work with senior consultants and technical teams.
- Build expertise in healthcare IT and support processes.
- Contribute to knowledge articles and process improvements.
Skills
Education
Job description
- Provide first-level technical support for enterprise healthcare software.
- Troubleshoot issues via ServiceNow and follow SOPs.
- Document cases and meet SLA expectations.
- Work with senior consultants and technical teams.
- Build expertise in healthcare IT and support processes.
- Contribute to knowledge articles and process improvements.
- Bachelor's degree in a technical discipline.
- Basic knowledge of OS, networking, databases, and troubleshooting.
- Flexible for rotational shifts and weekend on-call.
Harris develops enterprise healthcare software and is part of Constellation Software Inc., the largest software company in Canada. The culture is supportive, award-winning, and collaborative, with opportunities to learn from diverse businesses and industries.
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