Senior Healthcare Client Success Manager

Quantum Health, Inc.; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base and incentive pay

Health, vision and dental coverage

401(k) with up to 4% employer match

Paid time off, holidays, parental leav

Tuition reimbursement

Leadership development

Job summary

Quantum Health is hiring for a Client Success Manager to lead onboarding, manage key accounts, and drive value through healthcare industry expertise. You will collaborate with Sales, Product, Marketing, and Operations to ensure client success and renewal.

Ideal candidates bring 5–8+ years in healthcare client management, strong communication, analytical skills, and proficiency with CRM tools. Travel as needed supports client engagements in a fast-paced environment.

Qualifications

• Bachelor's degree in healthcare, business administration, or equivalent.
• 5-8+ years of experience in client/account management in the healthcare field.
• Proven track record of managing client relationships and delivering high levels of customer satisfaction.
• Deep understanding of the healthcare industry and its challenges, with an emphasis on health plans.
• Excellent communication, presentation, project management, and interpersonal skills to drive value for our clients and foster long-term relationships.
• Comfort with generating and explaining financial analyses and savings.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and client success tools.
• Travel required as needed, based on client demands and business cycles.

Responsibilities

• Client Onboarding: Support the onboarding process for new clients, including setting up initial configurations, training, best practices, and ensuring a smooth transition to ongoing support for their specific needs.
• Account Management: Serve as the primary point of contact for assigned clients, addressing their day-today needs, resolving issues, and acting as an advocate for their success.
• Industry & Market Advisory: Anticipate evolving client needs based on market dynamics and knowledge of Edge and Edge-adjacent solutions and of the health plan space, and proactively recommend high-impact initiatives.
• Relationship Management: Develop and maintain strong relationships with clients to ensure high satisfaction, retention, and renewals.
• Performance Monitoring: Monitor account health using performance, engagement, and financial indicators to proactively mitigate risk and surface opportunities for improvement.
• Data Analysis: Utilize analytics tools to generate insights and reports that demonstrate the value of our solutions and drive strategic discussions with clients.
• Feedback Loop: Serve as the voice of the client internally - collect and relay client feedback to Product, Solutioning, and Engineering teams to drive continuous improvement and innovation.
• Training and Education: Conduct training sessions, webinars, and workshops to ensure clients and their identified partners (health plans, benefits staff, etc.) are fully educated on the features and benefits of our solutions.
• Strategic Execution: Convey client strategic priorities internally and mobilize cross-functional teams to deliver against plans to achieve client goals, drive adoption, and maximize the value derived from our solutions.
• Problem Solving: Address and resolve any issues or challenges clients may face in a timely and effective manner.
• Cross Functional Collaboration: Partner closely with Sales, Product, Marketing, Client Operations, and Insights teams to ensure seamless execution, consistent messaging, and alignment with client strategy and solution value.

Skills

Client relationship management

Customer satisfaction focus

Communication skills

Presentation skills

Project management

Interpersonal skills

CRM software

Education

Bachelor's degree in healthcare or business administration or equivalent

Tools

CRM software

Job description

Quantum Health is hiring for a Client Success Manager to lead onboarding, manage key accounts, and drive value through healthcare industry expertise. You will collaborate with Sales, Product, Marketing, and Operations to ensure client success and renewal.

Ideal candidates bring 5–8+ years in healthcare client management, strong communication, analytical skills, and proficiency with CRM tools. Travel as needed supports client engagements in a fast-paced environment.