Strategic Healthcare Client Success Lead

Quantum Health, Inc.; Dublin (OH); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) with employer match

PTO and holidays

Tuition reimbursement

Leadership development

Job summary

Quantum Health, Inc. is seeking a Client Success Manager to ensure the success and satisfaction of our healthcare clients.

You will lead onboarding, manage relationships, and align health quality, cost management, and financial outcomes with stakeholders across product, insights, and sales. This role requires 5-8+ years in healthcare client management, strong communication and analytical skills, and the ability to drive adoption through data-driven recommendations.

Qualifications

• Bachelor’s degree in healthcare or business administration or equivalent field.
• 5–8+ years of client/account management in healthcare.
• Proven track record of client relationships and satisfaction.
• Deep understanding of the healthcare industry and health plans.
• Excellent communication, presentation, project management, and interpersonal skills.
• Comfort with generating and explaining financial analyses and savings.
• Analytical mindset with the ability to interpret data.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and client success tools.
• Travel required as needed.

Responsibilities

• Onboard new clients and configure setup.
• Serve as primary contact for clients, resolve issues.
• Advise on market trends and health plan space.
• Maintain strong client relationships for retention and renewals.
• Monitor account health with performance, engagement, and financial indicators.
• Generate insights and reports with analytics tools.
• Relay client feedback to Product, Solutioning and Engineering teams.
• Conduct trainings and webinars for clients and partners.
• Coordinate cross-functional teams to deliver client plans.
• Address issues with timely resolutions.

Skills

CRM proficiency

Client management

Healthcare knowledge

Data analysis

Communication

Education

Bachelor’s degree in healthcare or business

Tools

CRM systems

Data visualization tools

Job description

Quantum Health, Inc. is seeking a Client Success Manager to ensure the success and satisfaction of our healthcare clients.

You will lead onboarding, manage relationships, and align health quality, cost management, and financial outcomes with stakeholders across product, insights, and sales. This role requires 5-8+ years in healthcare client management, strong communication and analytical skills, and the ability to drive adoption through data-driven recommendations.