Healthcare Client Success Manager (Hybrid/Remote)

Quantum Health; Dublin (OH); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO & holidays

Tuition reimbursement

Leadership development

Job summary

Quantum Health is seeking a Client Success Manager to lead onboarding, manage strategic client relationships, and drive healthcare outcomes. You will partner with Sales, Product, Marketing, and Insights to ensure client satisfaction and renewals.

Location is Nashville with hybrid flexibility or remote work across the United States. 5–8+ years in healthcare client management and strong communication are required.

Qualifications

• Bachelor's degree in healthcare or business administration.
• 5–8+ years in client/account management in healthcare.
• Proven track record in managing client relationships.
• Strong communication and project management skills.
• Willingness to travel as needed.

Responsibilities

• Onboard new clients and train them on configurations and best practices.
• Serve as primary contact for assigned clients and advocate for their success.
• Anticipate client needs based on market dynamics and Edge-related solutions.
• Develop and maintain relationships to ensure satisfaction and renewals.
• Monitor account health using metrics to mitigate risk.
• Use analytics tools to generate insights for strategic discussions.
• Collect and relay client feedback to product and engineering teams.
• Conduct training sessions and webinars for clients and partners.
• Cross-functional collaboration with Sales, Product, Marketing, and Insights.

Skills

Client relationship management

Communication skills

Analytical mindset

CRM proficiency

Healthcare industry knowledge

Education

Bachelor's degree in healthcare or business administration

Tools

CRM software

Data analytics tools

Job description

Quantum Health is seeking a Client Success Manager to lead onboarding, manage strategic client relationships, and drive healthcare outcomes. You will partner with Sales, Product, Marketing, and Insights to ensure client satisfaction and renewals.

Location is Nashville with hybrid flexibility or remote work across the United States. 5–8+ years in healthcare client management and strong communication are required.