Senior Healthcare Applications Manager

Intermountain Healthcare; Murray (UT); On-site; USD 72,000 - 110,000; Full time

Job summary

Intermountain Healthcare seeks an Applications Systems Manager to oversee day-to-day operations of clinical, administrative, or financial systems across hospitals and clinics. You will lead a team, manage budgets, mentor staff, coordinate with stakeholders, and drive incident resolution and process improvements while ensuring service management practices and SLAs are met.

The role supports flexible work options and may include onsite interviews.

Qualifications

• Bachelor's degree in healthcare or computer technology from an accredited institution (education verified).
• Four years of experience in healthcare or computer technology field.
• Six years of experience configuring, supporting, training, and implementing clinical, financial or administrative systems in healthcare.

Responsibilities

• Provide technical leadership for department and day-to-day operations.
• Plan and manage daily operations within budget and capital constraints.
• Direct work by hiring, coaching, mentoring, and performance management including disciplinary actions.
• Manage customer, stakeholder, and vendor relationships and expectations.
• Coordinate resource allocation and project delivery within budget and requirements.
• Coordinate interdependencies and schedules with other project teams and stakeholders.
• Provide technical and application training opportunities to ensure staff competencies.
• Ensure staff follow defined support and service management practices (incident, request, problems, change control).
• Facilitate creation, management and measurement of SLAs/OLAs for assigned applications.
• Define, monitor and improve application-specific metrics and customer satisfaction.
• Coordinate across IS teams to resolve incidents and drive root-cause analyses and improvements.
• Maintain technical support documentation and deliver staff training.

Skills

Leadership

Communication

Analysis

Problem solving

Task prioritization

Teamwork

Customer service

Education

Bachelor's degree in healthcare or computer technology

Job description

Intermountain Healthcare seeks an Applications Systems Manager to oversee day-to-day operations of clinical, administrative, or financial systems across hospitals and clinics. You will lead a team, manage budgets, mentor staff, coordinate with stakeholders, and drive incident resolution and process improvements while ensuring service management practices and SLAs are met.

The role supports flexible work options and may include onsite interviews.