Senior Health Plans Account Manager - Remote Leadership

Navitus; Oklahoma City (OK); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

20 days PTO

4 weeks parental leave

9 paid holidays

401K company match

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/Mf

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions seeks a Sr. Account Manager to lead client relationships and operational ownership for complex accounts. You will advise on plan design, manage key projects, and coordinate cross-functionally to deliver value and strategic outcomes.

The role emphasizes trusted advisor status with stakeholders, collaboration with internal teams, and hands-on client support, renewal activities, and escalation management.

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracyand feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
• May require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned.

Skills

Account management

Customer service

Stakeholder collaboration

Client meetings

Issue resolution

Education

Bachelor's degree

Job description

Navitus Health Solutions seeks a Sr. Account Manager to lead client relationships and operational ownership for complex accounts. You will advise on plan design, manage key projects, and coordinate cross-functionally to deliver value and strategic outcomes.

The role emphasizes trusted advisor status with stakeholders, collaboration with internal teams, and hands-on client support, renewal activities, and escalation management.