Senior Health Plan Account Lead - Remote

Navitus; Washington (District of Columbia); A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

PTO 20 days

Parental leave 4 weeks

Holidays 9

401K match up to 5%

Adoption assistance

FSAs

Education & membership assistance

Referral bonus up to $750

Descripción de la vacante

Navitus Health Solutions is seeking a Sr. Account Manager to join our team in Washington, DC. You will lead strategic client accounts, act as the face of our organization, and drive operational excellence across projects and plan designs.

You will manage complex books of business, collaborate with internal stakeholders and vendor partners, and ensure high-touch service, renewal support, and issue resolution while maintaining compliance and client satisfaction.

Formación

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees

Responsabilidades

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracyand feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
• May require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned.

Conocimientos

Account management

Customer service

Healthcare knowledge

Stakeholder management

Educación

Bachelor's degree or equivalent

Descripción del empleo

Navitus Health Solutions is seeking a Sr. Account Manager to join our team in Washington, DC. You will lead strategic client accounts, act as the face of our organization, and drive operational excellence across projects and plan designs.

You will manage complex books of business, collaborate with internal stakeholders and vendor partners, and ensure high-touch service, renewal support, and issue resolution while maintaining compliance and client satisfaction.