Senior Strategic Health Plan Account Manager - Remote

Navitus; Little Rock (AR); À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid time off (20 days)

Parental leave (4 weeks)

Holiday pay (9 days)

401K company match (up to 5%)

Adoption assistance

Flexible Spending Account

Educational assistance & professional‑

Referral Bonus Program – up to $750

Résumé du poste

Navitus Health Solutions seeks a Sr. Account Manager to lead key client relationships and drive operational ownership for complex accounts. The role acts as the face of the organization to clients, guiding plan design considerations and identifying opportunities for improvement.

The Sr. Account Manager will collaborate cross-functionally to ensure best-in-class service, renewals, and strategic execution of client strategies, while coordinating with internal teams and external partners.

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area
• 2+ years of account management experience with increasing levels of responsibility
• 5+ years of experience in a customer service role
• Knowledge of pharmacy benefits management, insurance, or health care industry

Responsabilités

• Develops and maintains trusted advisor relationships with existing customers and stakeholders
• Supports complex, high-profile books of business
• Collaborates with internal stakeholders and vendor partners to deliver top-tier service and benefit solutions
• Facilitates client meetings and updates on action items and status
• Drives internal resolution to open action items
• Facilitates benefit changes and directs implementation
• Analyzes client requirements for feasibility and accuracy
• Resolves member and client issues
• Provides clients with system support and collaboration tools
• Supports renewal activities with Account Executive and Clinical Account Executive
• Executes regular account maintenance including reporting and requests
• Occasional travel or conference calls as needed
• Other duties as assigned

Connaissances

Account management

Customer service

Communication

Cross-functional collaboration

Project management

Healthcare/ benefits knowledge

Formation

Bachelor's degree in business/related field

Description du poste

Navitus Health Solutions seeks a Sr. Account Manager to lead key client relationships and drive operational ownership for complex accounts. The role acts as the face of the organization to clients, guiding plan design considerations and identifying opportunities for improvement.

The Sr. Account Manager will collaborate cross-functionally to ensure best-in-class service, renewals, and strategic execution of client strategies, while coordinating with internal teams and external partners.