Remote Senior Health Plans Account Manager — Client Strategy

Navitus; Montpelier (VT); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

Paid time off 20 days

Parental leave 4 weeks

9 paid holidays

401K match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus up to $750

Job summary

Navitus Health Solutions is seeking a Sr. Account Manager to join our team in a role that emphasizes client relationships and operational excellence.

You will lead projects and oversee complex accounts, serving as the voice of the customer cross-functionally and advising on plan design to improve outcomes. This position requires strong relationship management, collaboration with internal teams and vendors, and the ability to drive action on client needs and renewals.

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.

Responsibilities

• Develops and maintains trusted advisor relationships with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to deliver best in class customer service and benefit solutions.

Skills

Account management

Customer service

Healthcare knowledge

Education

Bachelor's degree or equivalent

Job description

Navitus Health Solutions is seeking a Sr. Account Manager to join our team in a role that emphasizes client relationships and operational excellence.

You will lead projects and oversee complex accounts, serving as the voice of the customer cross-functionally and advising on plan design to improve outcomes. This position requires strong relationship management, collaboration with internal teams and vendors, and the ability to drive action on client needs and renewals.