Senior Health Plans Account Manager Client Strategy Lead

ISHE; Boise (ID); On-site; USD 90,000 - 120,000; Full time

Job summary

Navitus Health Solutions is seeking a Sr. Account Manager to join our team. The Sr. Account Manager will lead projects and own operations for key client accounts, serving as the voice of the customer cross-functionally to advise on plan design and improvements.

You will build trusted advisor relationships, support renewal activities, coordinate with internal stakeholders and external partners, and ensure exceptional service and benefit solutions.

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Ability to participate in compliance program objectives and work cooperatively with others.

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracy and feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
• May require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned.

Skills

Account management

Customer service

Relationship building

Communication

Education

Bachelor's degree in business/marketing/hospitality

Job description

Navitus Health Solutions is seeking a Sr. Account Manager to join our team. The Sr. Account Manager will lead projects and own operations for key client accounts, serving as the voice of the customer cross-functionally to advise on plan design and improvements.

You will build trusted advisor relationships, support renewal activities, coordinate with internal stakeholders and external partners, and ensure exceptional service and benefit solutions.