Senior Health Plans Account Manager (Remote)

Navitus; Frankfort (KY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO 20 days

Parental leave

Paid holidays

401(k) match

Adoption assistance

Flexible Spending Account

Educational assistance

Professional membership

Referral bonus

Job summary

Navitus Health Solutions is seeking a Sr. Account Manager to join our team. You will lead client accounts, manage complex projects, and act as the face of our organization to clients daily in a fast-paced healthcare setting.

You will build trusted advisor relationships, collaborate with internal teams and external partners, support renewals, and drive service excellence across strategy, plan design, and client communications.

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Commitment to compliance program objectives and collaborative teamwork.

Responsibilities

• Develops trusted advisor relationships with customers to enhance experience and retention.
• Manages complex, strategic books of business and supports high-profile accounts.
• Collaborates with internal stakeholders and external partners to deliver best-in-class service.
• Leads client meetings and advances resolutions of action items and status updates.
• Supports client renewal activities in partnership with the Account Executive.
• Provides account maintenance, reporting, and enrollment support as needed.
• May travel or attend meetings outside normal business hours.

Skills

Account management

Customer service

Compliance awareness

Communication skills

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Navitus Health Solutions is seeking a Sr. Account Manager to join our team. You will lead client accounts, manage complex projects, and act as the face of our organization to clients daily in a fast-paced healthcare setting.

You will build trusted advisor relationships, collaborate with internal teams and external partners, support renewals, and drive service excellence across strategy, plan design, and client communications.