Senior Health Plans Account Manager - Remote

Navitus Health Solutions; United States; Remote; USD 72,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Paid time off 20 days

Parental leave 4 weeks

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions is seeking a Sr. Account Manager to join our team in the United States.

The successful candidate will be the face of our organization to clients daily, leading projects and owning the operational execution for some of our most complex and strategic accounts. They will advise clients on plan design considerations, collaborate cross-functionally, and drive process improvements while supporting renewal activities and client satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracy and feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.

Skills

Account management

Customer service

Relationship building

Stakeholder management

Education

Bachelor's degree in business, marketing, hospitality management, or related area

Job description

Navitus Health Solutions is seeking a Sr. Account Manager to join our team in the United States.

The successful candidate will be the face of our organization to clients daily, leading projects and owning the operational execution for some of our most complex and strategic accounts. They will advise clients on plan design considerations, collaborate cross-functionally, and drive process improvements while supporting renewal activities and client satisfaction.