Senior Health Plans Account Manager - Remote & Strategic

Navitus; Olympia (WA); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/会员

Referral Bonus Program – up to $750!

Job summary

Navitus Health Solutions is seeking a Sr. Account Manager to join our team. You will lead an account team, own operational delivery for strategic client portfolios, and serve as the primary voice of the client across the organization.

You will advise clients on plan design considerations and opportunities for improvement. You will nurture trusted advisor relationships, support renewals, and coordinate with internal partners to ensure best-in-class service and timely delivery of benefits

Qualifications

• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Participation in, adherence to, and support of compliance program objectives.

Responsibilities

• Develop and maintain trusted advisor relationships with existing customers to enhance retention.
• Support complex, high-profile, strategic books of business.
• Collaborate with internal stakeholders and external partners for best-in-class service and solutions.
• Facilitate client meetings and provide routine status updates.
• Drive internal resolution of open action items and support renewal activities.
• Process benefit changes for clients and guide implementation.
• Analyze new or revised client requirements for feasibility and accuracy.
• Provide clients with system support and collaboration tools.
• Travel may be required beyond regular hours.

Skills

Account management

Customer service

Pharmacy benefits knowledge

Education

Bachelor’s degree or equivalent work experience

Job description

Navitus Health Solutions is seeking a Sr. Account Manager to join our team. You will lead an account team, own operational delivery for strategic client portfolios, and serve as the primary voice of the client across the organization.

You will advise clients on plan design considerations and opportunities for improvement. You will nurture trusted advisor relationships, support renewals, and coordinate with internal partners to ensure best-in-class service and timely delivery of benefits