Senior Health Plan Implementation Leader | Impact & Equity

H1; United States; Remote; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health insurance options

Generous paid time off

Retirement options

Wellness holidays

Health & charitable donation stipends

Equity in RSUs

Job summary

H1 is seeking a Sr. Implementation Manager to lead customer-facing delivery across Health Plan solutions, partnering with Product, Engineering, and Client Success to ensure high-quality implementations.

You will build project plans, guide cross-functional teams, and own the onboarding and solution reviews, driving operational excellence and client satisfaction in a fast-moving healthcare tech environment.

Qualifications

• 7+ years of experience in Customer Success, Implementation, Solutions Consulting, Account Management, or Healthcare Technology.
• Experience supporting Health Plans, Digital Health organizations, or healthcare technology clients.
• Demonstrates understanding of health plan provider rosters, data accuracy, and data quality management to ensure reliable provider data.
• Ability to interpret and execute SQL queries in Athena to retrieve, analyze, and validate data points through API-related data requests.

Responsibilities

• Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to Health Plan customers.
• Develop, iterate on or inform processes to create operational efficiencies within the services organization.
• Lead high visibility H1 initiated projects that impact customers and require planning and communication.
• Participate in discovery sessions to understand client objectives, workflows, and technical requirements.
• Serve as a subject matter expert on Health Plan solutions.
• Provide implementation timelines, risk assessments, and resource recommendations.
• Conduct onboarding sessions, training workshops, and solution reviews.
• Ensure successful transition from sales to implementation and ongoing support.
• Conduct regular business reviews and strategic planning sessions.
• Support onboarding and management of eligibility, roster, provider, claims, and healthcare data.
• Coordinate API, SFTP, and third-party vendor integrations.
• Validate data quality and troubleshoot implementation issues.
• Partner with Product, Engineering, Operations, and Client Success teams to ensure successful delivery.

Skills

Project management

Communication

Leadership

Stakeholder management

Cross-functional collaboration

Problem solving

Tools

SQL (Athena)

APIs

Job description

H1 is seeking a Sr. Implementation Manager to lead customer-facing delivery across Health Plan solutions, partnering with Product, Engineering, and Client Success to ensure high-quality implementations.

You will build project plans, guide cross-functional teams, and own the onboarding and solution reviews, driving operational excellence and client satisfaction in a fast-moving healthcare tech environment.