Sr. Implementation Manager - Health Plans

h1; Northern (KY); Hybrid; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness holidays

Retirement options

Donation stipends

ERGs

Job summary

H1 is seeking a Senior Implementation Manager to lead delivery for Health Plan customers, joining Implementation, Customer Success, Product, and Engineering to ensure smooth, high-quality service.

You will own projects, coordinate teams, and advocate for customers across the lifecycle, with opportunities to influence processes and data quality in a fast-moving organization.

Qualifications

• 7+ years in Customer Success, Implementation, Solutions Consulting, Account Management, or Healthcare Tech.
• Experience supporting Health Plans, Digital Health organizations, or healthcare clients.
• Understanding health plan provider rosters, data quality, and data accuracy.
• Ability to interpret SQL queries in Athena for data retrieval and validation.
• Experience supporting enterprise SaaS sales cycles and exec-level presentations.
• Strong PM, communication, and stakeholder management skills.
• Ability to manage multiple strategic initiatives in a fast-paced environment.
• Proven track record of delivering results in growth companies.

Responsibilities

• Build and manage project plans for Health Plan implementations.
• Develop processes to create operational efficiencies within services.
• Lead high-visibility projects requiring internal and external planning.
• Participate in discovery to understand objectives, workflows, and tech needs.
• Serve as SME on Health Plan solutions and data validation.
• Provide timelines, risk assessments, and resource recommendations.
• Conduct onboarding sessions, trainings, and reviews.
• Ensure smooth transition from sales to implementation and support.
• Conduct regular business reviews and strategic planning sessions.
• Support onboarding of eligibility, roster, provider, and claims data.
• Coordinate API, SFTP, and third-party integrations.
• Validate data quality and troubleshoot issues.
• Partner with Product, Engineering, Operations, and Client Success teams.

Skills

Project management

Communication

Stakeholder management

Strategic initiative management

Resilience

Tools

SQL (Athena)

Job description

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.

H1's Customer Success team is focused on building deep relationships with existing customers as the point of contact throughout the entire customer journey, identifying and communicating ways our data delivers value to support their ongoing initiatives, and helping them realize value from the data within our solutions.

WHAT YOU'LL DO AT H1

As a Sr. Implementation Manager, you will work directly with customers to deliver solutions that are transforming the healthcare landscape. You'll sit at the intersection of Implementation, Customer Success, Product, and Engineering, ensuring customers experience smooth, high-quality delivery while driving operational excellence across the services organization. This is a hands‑on leadership role combining project ownership, cross‑functional coordination, and team advocacy, with meaningful visibility and impact.

You will:

• Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to our Health Plan customers
• Develop, iterate on or inform processes to create operational efficiencies within the services organization
• Lead high visibility H1 initiated projects that impact customers and require both internal and external planning and communication
• Participate in discovery sessions to understand client objectives, workflows, and technical requirements.
• Serve as a subject matter expert on Health Plan solutions.
• Provide implementation timelines, risk assessments, and resource recommendations.
• Conduct onboarding sessions, training workshops, and solution reviews.
• Ensure successful transition from sales to implementation and ongoing support.
• Conduct regular business reviews and strategic planning sessions.
• Support onboarding and management of eligibility, roster, provider, claims, and healthcare data.
• Coordinate API, SFTP, and third‑party vendor integrations.
• Validate data quality and troubleshoot implementation issues.
• Partner with Product, Engineering, Operations, and Client Success teams to ensure successful delivery.

ABOUT YOU

You're a confident, approachable leader who thrives in complexity and enjoys solving ambiguous problems. You balance strong project management discipline with excellent communication and relationship‑building skills, and you know how to influence without authority in a fast‑moving environment.

• You have a natural ownership mindset and take pride in delivering results
• You're comfortable leading high‑stakes, customer‑facing initiatives
• You enjoy collaborating cross‑functionally and translating technical updates into clear, actionable insights
• You’ve brought structure to ambiguity and stay calm under pressure
• You're energized by building and improving processes that scale

REQUIREMENTS

• 7+ years of experience in Customer Success, Implementation, Solutions Consulting, Account Management, or Healthcare Technology.
• Experience supporting Health Plans, Digital Health organizations, or healthcare technology clients.
• Demonstrates a moderate to advanced understanding of health plan provider rosters, data accuracy, and data quality management to ensure reliable, complete, and accurate provider data.
• Ability to interpret and execute SQL queries in Athena to retrieve, analyze, and validate specific data points through API‑related data requests.
• Experience supporting enterprise SaaS sales cycles and executive‑level presentations.
• Strong project management, communication, and stakeholder management skills.
• Ability to manage multiple strategic initiatives simultaneously in a fast‑paced environment.
• Track record of success in a results‑driven, fast‑paced environment
• Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms scaling with the company as we grow

COMPENSATION

This rolepays $145,000 to $165,000 per year, based on experience, in addition to equity in the form of Restricted Stock Units.

Anticipated role close date: 11/30/2026

H1 OFFERS

• Full suite of health insurance options, in addition to generous paid time off
• Pre‑planned company‑wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.