Senior Hardware Technician: On-Site & Remote Tier 2/3

Mission First Inc.; Annapolis (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services provider is looking for an individual skilled in providing Tier 2 and 3 support for computer workstations and related equipment. Candidates must have a valid DoD 8570 certification and experience in troubleshooting hardware and software. This role supports both on-site and remote tasks, with training responsibilities included. The ideal candidate is proactive, self-sufficient, and has strong problem-solving skills. Working hours are flexible within 8-hour shifts between 6am and 6pm.

Qualifications

• Must have unexpired DoD 8570 Certification (Security + preferred).
• 1-2 years experience required.

Responsibilities

• Provide Tier 2 and 3 on-site and remote support for computer systems.
• Conduct site surveys and assess user requirements.
• Prepare engineering plans and documentation for hardware acquisitions.
• Train site personnel on hardware use.

Skills

Installing, repairing and troubleshooting computer hardware and peripherals

Installing software, applications, antivirus and patches

Reading and understanding technical manuals and schematics

Expertise in Microsoft Office Applications

Time and priority management

Working remotely with end-users

Expertise in Microsoft Windows 7 and 10

Understanding Active Directory security and policies

Analytical and problem-solving skills

Communication skills

Education

High School/GED

A.A. or B.S. in a technical field

Job description

A technology services provider is looking for an individual skilled in providing Tier 2 and 3 support for computer workstations and related equipment. Candidates must have a valid DoD 8570 certification and experience in troubleshooting hardware and software. This role supports both on-site and remote tasks, with training responsibilities included. The ideal candidate is proactive, self-sufficient, and has strong problem-solving skills. Working hours are flexible within 8-hour shifts between 6am and 6pm.