Hardware Technician (Tier 2 and Tier 3 Support)

Mission First Inc.; Annapolis (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services provider is looking for an individual skilled in providing Tier 2 and 3 support for computer workstations and related equipment. Candidates must have a valid DoD 8570 certification and experience in troubleshooting hardware and software. This role supports both on-site and remote tasks, with training responsibilities included. The ideal candidate is proactive, self-sufficient, and has strong problem-solving skills. Working hours are flexible within 8-hour shifts between 6am and 6pm.

Qualifications

• Must have unexpired DoD 8570 Certification (Security + preferred).
• 1-2 years experience required.

Responsibilities

• Provide Tier 2 and 3 on-site and remote support for computer systems.
• Conduct site surveys and assess user requirements.
• Prepare engineering plans and documentation for hardware acquisitions.
• Train site personnel on hardware use.

Skills

Installing, repairing and troubleshooting computer hardware and peripherals

Installing software, applications, antivirus and patches

Reading and understanding technical manuals and schematics

Expertise in Microsoft Office Applications

Time and priority management

Working remotely with end-users

Expertise in Microsoft Windows 7 and 10

Understanding Active Directory security and policies

Analytical and problem-solving skills

Communication skills

Education

High School/GED

A.A. or B.S. in a technical field

Job description

Description

MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH

DESCRIPTION

Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

Requirements

EXPERIENCE / EDUCATION

• Must have unexpired DoD 8570 Certification (Security + preferred)
• High School/GES
• 1-2 years experience

A.A. or B.S. in a technical field may be substituted for years of experience.

REQUIRED SKILLS

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be able to drive a company vehicle and lift 50 lbs.
• Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.