Senior Gym Operations & Member Experience Lead

JEM Wellness Brands; Ceres (CA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Gym membership

Job summary

JEM Wellness Brands is seeking a Senior Assistant General Manager to join the Crunch Fitness leadership team. The role drives daily club operations, delivers an exceptional member experience, and supports revenue goals while maintaining brand standards.

As an hourly, non-exempt leader, you will guide shifts, coach staff, and ensure compliance. CPR/AED certification is required or obtained within 30 days. This position emphasizes people, performance, and a culture of excellence.

Qualifications

• Fitness facility or customer service-oriented management experience.
• Proven ability to execute objectives quickly and manage KPIs effectively.
• CPR/AED certification (or ability to obtain within 30 days of hire).
• Strong communication and leadership skills.
• Understanding of labor control and staffing optimization.

Responsibilities

• Recruit, hire, train, and develop high-performing team members.
• Lead with core values: Resilience, Service, Transformation, Excellence.
• Monitor and scoreboard staff performance to meet KPI standards.
• Provide ongoing coaching and regular staff meetings.
• Support General Manager in scheduling, labor management, and payroll processing.
• Ensure compliance with Crunch policies and service standards.
• Oversee facility cleanliness, equipment maintenance, and inventory management.
• Drive lead generation and member engagement; assist new member acquisition.

Skills

Leadership

Staff management

KPI tracking

CPR/AED

Education

High school diploma or GED

Bachelor's degree preferred

Job description

JEM Wellness Brands is seeking a Senior Assistant General Manager to join the Crunch Fitness leadership team. The role drives daily club operations, delivers an exceptional member experience, and supports revenue goals while maintaining brand standards.

As an hourly, non-exempt leader, you will guide shifts, coach staff, and ensure compliance. CPR/AED certification is required or obtained within 30 days. This position emphasizes people, performance, and a culture of excellence.