Gym General Manager: Lead Growth, Service & Ops

JEM Wellness Brands; Downers Grove (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Gym membership for employees

CPR/AED certification support

Job summary

JEM Wellness Brands, the Crunch Fitness operator, seeks a General Manager to lead all club operations, drive revenue growth, ensure member satisfaction, and uphold safety standards. You will recruit, coach, and manage staff while aligning with company policies and financial goals.

The role emphasizes leadership, KPI management, and cross-functional collaboration to deliver exceptional member experiences and a thriving gym culture.

Qualifications

• Fitness facility or customer service-oriented management experience.
• Proven ability to execute objectives quickly and manage KPIs effectively.
• Experience supervising employees.
• CPR/AED certification (or ability to obtain within 30 days of hire).
• Strong leadership, communication, and decision-making skills.
• Pre-Employment Screening: background check per policy.

Responsibilities

• Lead and develop the sales team to achieve membership and revenue goals.
• Oversee club operations, cleanliness, safety, and standards.
• Coordinate with support functions and manage payroll controls.
• Drive membership retention and community engagement.
• Implement promotions and track leads for performance.

Skills

Leadership

Sales experience

Customer service

CPR/AED

Team management

Education

High school diploma or GED

Bachelor's degree in business management

Job description

JEM Wellness Brands, the Crunch Fitness operator, seeks a General Manager to lead all club operations, drive revenue growth, ensure member satisfaction, and uphold safety standards. You will recruit, coach, and manage staff while aligning with company policies and financial goals.

The role emphasizes leadership, KPI management, and cross-functional collaboration to deliver exceptional member experiences and a thriving gym culture.