Gym Operations Lead | Member Experience & Growth

Crunch Fitness - Fit Fusion, LLC; Schaumburg (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking an Assistant General Manager to partner with the General Manager in delivering an outstanding member experience. You will oversee daily gym operations, coach the MSR team, and uphold Crunch brand standards.

Responsibilities include staffing, KPI monitoring, coaching, member resolution, sales outreach, and ensuring facility cleanliness. CPR/AED certification is required or obtained within 30 days.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing KPI’s.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Recruit, hire, train, and develop a high-performing team to maintain staffing levels at all times.
• Monitor and scoreboard performance of the staff to meet or exceed KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with ongoing development, training, and coaching.
• Assist and support to the General Manager in scheduling and labor management.
• Resolve member service resolution with pace and empathy.
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs offered.
• Team member goal setting, development plans, and regular staff meetings.
• Supervise club asset management, including inventory reconciliation, supply ordering, and equipment expenditures.
• Involvement and supervision in all front desk and Kids Crunch activities.
• Maintain clean facility and oversee equipment maintenance.
• Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools to communicate, document, and support overall club operations.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Skills

Management experience

Customer service

Leadership

Education

CPR/AED certification

Job description

Crunch Fitness - Fit Fusion, LLC is seeking an Assistant General Manager to partner with the General Manager in delivering an outstanding member experience. You will oversee daily gym operations, coach the MSR team, and uphold Crunch brand standards.

Responsibilities include staffing, KPI monitoring, coaching, member resolution, sales outreach, and ensuring facility cleanliness. CPR/AED certification is required or obtained within 30 days.