Assistant GM - Gym Ops & Member Experience

JEM Wellness Brands; Manassas (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) Retirement Plan

Paid Time Off

Gym membership for employees

Disability insurance

Job summary

JEM Wellness Brands, operator of Crunch Fitness, is seeking an Assistant General Manager to lead daily club operations, drive member experience, and achieve revenue goals. You will manage a team, schedule, payroll, and ensure cleanliness; use Crunch tools, recruit and coach staff, and maintain KPI performance.

This day-shift role emphasizes safety, service, and strong communication. Competitive hourly pay with a bonus potential and comprehensive benefits supports growth within a fast-growing

Qualifications

• Management experience in fitnessFacility or customer service
• Ability to drive KPI performance and achieve targets
• CPR/AED certification or ability to obtain within 30 days of hire
• Strong communication and leadership skills
• Understanding of labor control and staffing optimization

Responsibilities

• Assist in recruiting, hiring, training, and developing high-performing team members to maintain proper staffing levels.
• Monitor and scoreboard staff performance to meet or exceed KPI standards.
• Lead by example by delivering personal and team performance targets.
• Provide ongoing coaching, development plans, and regular staff meetings.

Skills

Leadership & Development

KPI management

CPR/AED required

Communication skills

Labor control

Education

High school diploma or GED

Bachelor's degree in business management or related field preferred

Job description

JEM Wellness Brands, operator of Crunch Fitness, is seeking an Assistant General Manager to lead daily club operations, drive member experience, and achieve revenue goals. You will manage a team, schedule, payroll, and ensure cleanliness; use Crunch tools, recruit and coach staff, and maintain KPI performance.

This day-shift role emphasizes safety, service, and strong communication. Competitive hourly pay with a bonus potential and comprehensive benefits supports growth within a fast-growing