Resort Rooms & Guest Services Manager

Travel + Leisure Co.; San Francisco (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. seeks a Rooms Manager to lead daily operations of the resort's Housekeeping and Guest Services teams, ensuring high standards and guest satisfaction.

You'll manage staffing, scheduling, payroll control, and budgeting, while supervising inspections and staff development to drive efficiency and service excellence across both departments.

Join a collaborative environment that values growth and guest experience, with opportunities to influence operations and performance.

Qualifications

• 2 to 5 years of hotel/resort experience.
• Strong leadership skills with the ability to coach and develop staff.
• Excellent communication skills across diverse teams.

Responsibilities

• Oversee daily operation of Housekeeping and Guest Services.
• Manage staffing, scheduling, and payroll costs for profitability.
• Lead inspections and staff development for both departments.
• Ensure guest satisfaction and compliance with QA and safety standards.

Skills

Leadership

Strategic thinking

Hotel/resort experience

Excellent communication skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. seeks a Rooms Manager to lead daily operations of the resort's Housekeeping and Guest Services teams, ensuring high standards and guest satisfaction.

You'll manage staffing, scheduling, payroll control, and budgeting, while supervising inspections and staff development to drive efficiency and service excellence across both departments.

Join a collaborative environment that values growth and guest experience, with opportunities to influence operations and performance.