Resort Rooms & Guest Services Manager

Travel-Leisure-Co; San Francisco (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off & holidays

Job summary

Travel + Leisure Co. is looking for a Rooms Manager to oversee daily operations of the resort Housekeeping and Guest Services departments in a high-volume setting. The role includes staffing, scheduling, payroll control, and ensuring guest satisfaction across front desk and housekeeping functions.

The ideal candidate has 2–5 years of hotel/resort experience, strong leadership, and proficiency in Microsoft Excel, Word, and Outlook. Competitive salary and comprehensive benefits are offered.

Qualifications

• 2 to 5 years of hotel/resort experience.
• Strong leadership and staff development abilities.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Oversee staffing and scheduling for Housekeeping and Guest Services to maximize productivity.
• Control payroll costs to improve profitability.
• Train staff on ROPs/DOPs standards and develop associates.
• Manage room inventory and ensure correct rate applications and front office coordination.
• Ensure guest resolutions are addressed and audits are conducted.

Skills

Leadership

Strategic thinking

Staff development

Guest services

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is looking for a Rooms Manager to oversee daily operations of the resort Housekeeping and Guest Services departments in a high-volume setting. The role includes staffing, scheduling, payroll control, and ensuring guest satisfaction across front desk and housekeeping functions.

The ideal candidate has 2–5 years of hotel/resort experience, strong leadership, and proficiency in Microsoft Excel, Word, and Outlook. Competitive salary and comprehensive benefits are offered.