Resort General Manager: Guest Experience & Operations

Travel Leisure Resort Development Inc; Vinton (VA); On-site; USD 153,000 - 187,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Disability insurance

Life and accident coverage

Volunteer time off

Job summary

Travel + Leisure Co. is seeking a General Manager for Resort Operations to lead all guest, owner, vendor, and associate relations while ensuring financial stability and adherence to service standards.

The role requires strong leadership and hands-on operational oversight across outlets, F&B, and activities. You will drive audits, strategic goals, and compliance, partnering with support departments to maintain HOA contracts, budgets, and performance.

Qualifications

• 3–5 years of property vacation ownership/hotel management experience required.
• Strong leadership and people development skills.
• Experience with audits, budgets, and vendor management.

Responsibilities

• Oversee resort operations and vendor relationships to meet company standards.
• Manage monthly P&L, budgets, and financial forecasting for the site.
• Lead and develop team members to achieve guest satisfaction goals.
• Ensure compliance and implement process improvements across departments.

Skills

Leadership

Customer service

Staff development

Analytical thinking

Communication

Education

CMCA certification

CAM certification

Associate Governance

Tools

Microsoft Office

Job description

Travel + Leisure Co. is seeking a General Manager for Resort Operations to lead all guest, owner, vendor, and associate relations while ensuring financial stability and adherence to service standards.

The role requires strong leadership and hands-on operational oversight across outlets, F&B, and activities. You will drive audits, strategic goals, and compliance, partnering with support departments to maintain HOA contracts, budgets, and performance.