Senior Guest Service & Valet Ops Leader

Parking Management Company; Richmond, Northern (VA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Benefits

401K

Supplemental Insurance

Bonus opportunities

Internal leadership development plan

Paid time off

Tuition assistance through Bellevue Un

Nationwide discounts through Perks at 

Military friendly employer

Job summary

Parking Management Company is seeking a Senior Guest Service Manager to oversee valet operations across multiple locations in Virginia. You will lead staff, optimize workflows, and ensure client satisfaction while maintaining safety and compliance.

The role emphasizes strong relationship management with property owners and hotel management, along with hands-on coaching, scheduling, and payroll oversight to drive service quality and financial results.

Qualifications

• High school diploma or GED required with 5+ years supervisory experience in parking, hospitality, or related field.
• Proven ability to manage guest service teams and maintain service standards across locations.
• Experience with payroll, scheduling, and budget control preferred.

Responsibilities

• Client Relationship Management: Serve as the primary contact for each property, meeting contractual obligations while fostering open communication and trust with stakeholders.
• Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location.
• Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses; collaborate on cost control and accurate record‑keeping.
• Team Supervision and Training: Recruit, train, and coach hourly staff; set performance expectations and drive professional growth.
• Communication and Reporting: Provide regular management updates with progress, challenges, and account needs using available tools.
• Travel and Communication: Travel to oversee performance, address challenges, and support new account launches; communicate updates to leadership.
• Supervisory Responsibilities: Involve staff in planning and process improvement; maintain an open leadership style and provide regular feedback.
• Additional Responsibilities: Perform other tasks to support objectives and attend training; flexible hours and occasional travel may be required.

Skills

Guest service leadership

Customer service excellence

Team leadership

Operations management

Client relationship management

Payroll management

Budget awareness

Safety compliance

Education

High school diploma or GED

5+ years supervisory experience

Job description

Parking Management Company is seeking a Senior Guest Service Manager to oversee valet operations across multiple locations in Virginia. You will lead staff, optimize workflows, and ensure client satisfaction while maintaining safety and compliance.

The role emphasizes strong relationship management with property owners and hotel management, along with hands-on coaching, scheduling, and payroll oversight to drive service quality and financial results.