Guest Service Leader (Front End & Training)

Lowes Foods, LLC; Raleigh (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to oversee checkout operations and ensure fast, friendly service across the store. You will model and enforce Guest Service Standards, monitor guest flow, and coordinate with management to sustain service levels.

You will train and coach front end hosts, provide on-the-job feedback, handle guest requests, and maintain a clean, organized front end area. Strong communication and teamwork are essential in this busy retail environment.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain Front End Guest Service Standards as outlined in policy.
• Manage guest traffic flow at the register and interact with guests.
• Coordinate scheduling with store management to meet service goals.
• Train cashiers to call additional hosts as needed.
• Handle guest requests and refunds promptly and professionally.
• Keep front end clean, neat, and organized; ensure parking lot is clear of debris.
• Model professionalism in speech, attire, and integrity.
• Block unused check lanes when not in use.
• Enforce front end policies related to Asset Protection and Shrink Control.

Skills

Friendly personality

Teamwork

Physical fitness

Reading/comprehension

Front end operations knowledge

Supervising

Multi-tasking

Communication skills

Stamina

Math skills

Computer skills

Job description

Lowes Foods, LLC is seeking a Front End Supervisor to oversee checkout operations and ensure fast, friendly service across the store. You will model and enforce Guest Service Standards, monitor guest flow, and coordinate with management to sustain service levels.

You will train and coach front end hosts, provide on-the-job feedback, handle guest requests, and maintain a clean, organized front end area. Strong communication and teamwork are essential in this busy retail environment.