Guest Experience Manager, Level V

Lowes Foods; Columbia (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

Lowes Foods is seeking a hands-on supervisor to train and coach guest service hosts, ensuring exceptional show and service. You will monitor operations, conduct OJT programs, and partner with store management to address performance gaps and implement solutions.

Responsibilities include hiring, onboarding, training documentation, and maintaining labor guidelines for peak periods. Strong communication, leadership, and retail Ops knowledge are essential.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front Porch operations.
• Ability to work shifts during peak times (10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service focusing on show.
• Maintain measurement plans and reports evaluating host, financial, and operational effectiveness.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement-based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department and partner with store management to implement solutions.
• Manage training activities (OJT, online, etc.) and ensure interview, onboarding, and training follow guidelines.
• Oversee hiring processes including sourcing and candidate management.
• Complete, review, and maintain all training documentation (OJT, new hire, performance).
• Coordinate with Store Manager/Director to schedule appropriate guest service levels within labor guides.
• Process guest orders and perform cashier/guest service desk duties as needed.
• Ensure accurate daily cash handling and bank deposits per policy.
• Monitor audits according to company guidelines and enforce Front Porch policies.

Skills

Strong communication

Retail operations knowledge

Leadership experience

Willingness to learn multiple tasks

Differentiated learning principles

Teamwork

Reading and comprehension

Computer literacy

Ability to lift up to 25 lbs.

18+ years old

Endurance to stand long periods

Math skills

Job description

Lowes Foods is seeking a hands-on supervisor to train and coach guest service hosts, ensuring exceptional show and service. You will monitor operations, conduct OJT programs, and partner with store management to address performance gaps and implement solutions.

Responsibilities include hiring, onboarding, training documentation, and maintaining labor guidelines for peak periods. Strong communication, leadership, and retail Ops knowledge are essential.