Guest Experience Supervisor: Front Porch & Cash Ops

Lowes Foods, LLC; Pittsboro (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowes Foods, LLC is seeking a Guest Service Manager to supervise the checkout area and ensure the fastest and most pleasant guest experience through consistent application of guest service standards and policies. You will oversee front porch operations and assist the Store Manager in scheduling.

Responsibilities include training cashiers and hosts, handling guest requests and payments, maintaining security and accuracy of cash operations, and producing weekly cash reports while ensuring

Qualifications

• Friendly, outgoing personality and teamwork skills.
• Ability to supervise people including training.
• Ability to read and understand information/direction.
• Ability to stand for extended periods and lift 25 lbs occasionally.

Responsibilities

• Maintain Guest Service Standards and front porch policies.
• Coordinate scheduling with Store Manager for adequate service levels.
• Train cashiers and hosts to meet standards.
• Handle guest requests, refunds, loans, and approvals promptly.
• Keep front porch and parking lot clean and organized.
• Model professional behavior and appearance.
• Monitor cash-related processes and security.
• Prepare weekly cash reports and process invoices.
• Perform other duties as assigned.

Skills

Friendly, outgoing personality

Ability to work well with others

Ability to supervise people

Ability to read and understand info/d…

Math skills

Computer skills

Job description

Lowes Foods, LLC is seeking a Guest Service Manager to supervise the checkout area and ensure the fastest and most pleasant guest experience through consistent application of guest service standards and policies. You will oversee front porch operations and assist the Store Manager in scheduling.

Responsibilities include training cashiers and hosts, handling guest requests and payments, maintaining security and accuracy of cash operations, and producing weekly cash reports while ensuring