Guest Experience Lead & Front End Trainer

Lowes Foods, LLC; Lewisville (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to ensure guests enjoy a fast, friendly checkout by upholding Guest Service Standards and Policies. You will oversee front end operations, monitor traffic flow, and collaborate with store leadership to align scheduling with labor guides.

The role emphasizes training and developing hosts, handling guest requests, maintaining clean front-end areas, and modeling professional conduct on a daily basis.

Qualifications

• Friendly and outgoing personality for guest service.
• Able to work well with others and supervise front-end staff.
• Capable of lifting up to 25 lb occasionally and 15 lb regularly.
• Able to read and understand information and directions.
• Knowledge of front-end operations and cashier processes.
• Willing to train and develop hosts.

Responsibilities

• Maintain guest service standards and policies.
• Manage guest traffic flow and monitor productivity.
• Schedule front-end staffing to meet service levels.
• Train cashiers to call additional hosts as needed.
• Handle guest requests, refunds, and approvals promptly.
• Keep front end clean and parking lot free of debris.
• Model professional speech, dress, hygiene, and integrity.
• Monitor and enforce front end policies related to asset protection.
• Process guest orders and perform cashier duties as needed.
• Perform other duties as assigned.

Skills

Friendly personality

Teamwork

Lifting ability

Reading comprehension

Front-end operations knowledge

Supervisory training

Willingness to learn

Communication skills

Standing endurance

Math skills

Computer skills

Job description

Lowes Foods, LLC is seeking a Front End Supervisor to ensure guests enjoy a fast, friendly checkout by upholding Guest Service Standards and Policies. You will oversee front end operations, monitor traffic flow, and collaborate with store leadership to align scheduling with labor guides.

The role emphasizes training and developing hosts, handling guest requests, maintaining clean front-end areas, and modeling professional conduct on a daily basis.