Senior GTM Onboarding Lead — Hybrid London

ZoomInfo Technologies LLC; London (KY); Hybrid; USD 100,000 - 146,000; Full time

Benefits offered by this job

Hybrid work model

London office

Job summary

ZoomInfo Technologies LLC seeks a Senior Customer Onboarding Manager to lead comprehensive onboarding programs and translate business objectives into actionable use cases. You will partner with Success, Training, Integrations, and Solutions Engineering to deploy GTM solutions and accelerate customer value.

In this hybrid London-based role, you will manage multiple projects, drive strategic discovery, and ensure timely delivery while shaping onboarding best practices and customer outcomes.

Qualifications

• 8+ years of experience in customer onboarding, customer success, GTM consulting, solutions implementation, and/or project management.
• Strong understanding of B2B go-to-market strategies, including sales prospecting, pipeline generation, account prioritization, territory planning, marketing operations, and revenue workflows.
• Consultative mindset with ability to translate business challenges into actionable strategies, use cases, and technical solutions.
• Comfortable working hands-on to build, configure, and deploy solutions, with ability to move between strategic planning and tactical execution.
• Excellent project management skills, including managing multiple complex implementations, coordinating cross-functional stakeholders, maintaining timelines, and delivering high-quality outcomes.
• Ability to adapt to changing customer needs, manage competing priorities, and address risks and dependencies.
• Experience developing, implementing, training, and/or supporting B2B SaaS solutions (ZoomInfo certification strongly preferred).
• Strong familiarity with Salesforce CRM and GTM technology ecosystems

Responsibilities

• Manage onboarding programs for a portfolio of ZoomInfo customers, serving as primary onboarding contact with defined goals, timelines, and success metrics.
• Lead strategic discovery conversations to understand customers' GTM objectives and translate insights into onboarding strategies.
• Develop and execute implementation strategies aligning objectives with ZoomInfo products, meeting SLAs.
• Partner with customers to design, build, and deploy GTM solutions and workflows.
• Coordinate with customers to set expectations, milestones, dependencies, and provide regular updates throughout onboarding.
• Collaborate cross-functionally with Customer Success, Training, Integrations, and Solutions Engineering.
• Manage multiple onboarding projects, balance priorities and proactively identify risks.
• Advise customers on GTM best practices to improve sales/marketing processes and business outcomes.
• Ensure smooth handoff to Customer Success and Account Management with documented outcomes.
• Continuously improve onboarding processes and identify opportunities to accelerate value.

Skills

GTM strategies

Project management

Salesforce CRM

Stakeholder management

SaaS experience

Job description

ZoomInfo Technologies LLC seeks a Senior Customer Onboarding Manager to lead comprehensive onboarding programs and translate business objectives into actionable use cases. You will partner with Success, Training, Integrations, and Solutions Engineering to deploy GTM solutions and accelerate customer value.

In this hybrid London-based role, you will manage multiple projects, drive strategic discovery, and ensure timely delivery while shaping onboarding best practices and customer outcomes.