Senior Growth Operations Engineer, Starlink — Data-Driven Impact

InvestedintheMission; Redmond (WA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Stock options

Medical coverage

401(k) plan

Paid parental leave

Paid vacation

Job summary

SpaceX is seeking a Sr. Operations Engineer (Starlink Growth) to own high-impact initiatives from end to end and translate data into strategic decisions that affect Starlink’s growth trajectory and profitability.

You will identify defects, develop scalable solutions, and collaborate with Engineering, Product, Finance, Support, Legal, and Supply Chain to drive data integrity and KPI alignment. Expect rigorous analysis, experiments, and leadership in a fast-paced environment.

Qualifications

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field.
• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role.
• 3+ years of experience in Python or SQL.

Responsibilities

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution.
• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale.
• Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings.
• Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities.
• Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics.
• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities.
• Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities.
• Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices.

Skills

Python

SQL

Analytical skills

Cross-functional leadership

Communication skills

Education

Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field

Tools

PowerBI

Looker

Tableau

Job description

SpaceX is seeking a Sr. Operations Engineer (Starlink Growth) to own high-impact initiatives from end to end and translate data into strategic decisions that affect Starlink’s growth trajectory and profitability.

You will identify defects, develop scalable solutions, and collaborate with Engineering, Product, Finance, Support, Legal, and Supply Chain to drive data integrity and KPI alignment. Expect rigorous analysis, experiments, and leadership in a fast-paced environment.