Senior Analytics Lead, Customer Growth & Insights

SPACE EXPLORATION TECHNOLOGIES CORP; Bastrop (TX); Hybrid; USD 90,000 - 170,000; Full time

Job summary

SpaceX is seeking a Sr. Business Analyst (Customer Success) to analyze consumer metrics, forecast subscriber growth, and drive data-driven pricing and retention strategies for Starlink. You will build dashboards using SQL and BI tools, collaborate with marketing, product, and sales, and translate complex data into actionable recommendations for growth and affordability.

The role emphasizes market research, forecasting models, and presenting insights to stakeholders across SpaceX sites worldwide.

Qualifications

• 5+ years of professional experience in business analytics, consulting, market research, or growth operations.
• 3+ years of experience with SQL and creating/managing dashboards using data visualization tools like Tableau/Power BI/Looker.
• 1+ years of experience leading projects.

Responsibilities

• Perform in-depth analyses of consumer metrics including LTV, CAC, churn, and cohort performance using SQL and statistical methods.
• Develop forecasting models for subscriber growth, revenue projections, and market penetration.
• Create and maintain dashboards and visualizations to track KPIs for acquisition, retention, and engagement.
• Conduct market research and price analysis to optimize revenue and affordability.
• Collaborate cross-functionally with marketing, product, and sales to translate insights into growth strategies.

Skills

Forecasting methods

Pricing analysis

Cross-functional collaboration

Strong communication

Project management

Education

Bachelor's degree in business, economics, statistics, computer science, or related quantitative field

Tools

SQL

Tableau

Power BI

Looker

Job description

SpaceX is seeking a Sr. Business Analyst (Customer Success) to analyze consumer metrics, forecast subscriber growth, and drive data-driven pricing and retention strategies for Starlink. You will build dashboards using SQL and BI tools, collaborate with marketing, product, and sales, and translate complex data into actionable recommendations for growth and affordability.

The role emphasizes market research, forecasting models, and presenting insights to stakeholders across SpaceX sites worldwide.