Senior Global Services Sales Executive

wwtexternalcareersite; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health and Wellbeing

Profit Sharing

401k Plan with Company Matching

Paid Time Off

Family Planning Benefits

Job summary

World Wide Technology in the United States is seeking a Client Services Executive to lead WWT Services sales with regional Fortune 500/Enterprise customers across all verticals. You will identify and nurture relationships to deliver gaps within infrastructure modernization, multicloud, security transformation, digital experiences, and AI.

With our Advanced Technology Center and Platform tools, you will scope, price, propose, and close engagements, then ensure smooth transitions to delivery teams

Qualifications

• Bachelor's or Master's degree or equivalent experience.
• 10 years of related experience defining, selling, and delivering large-scale services engagements.
• Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders.
• Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight.
• Strong written and verbal communication skills.

Responsibilities

• Increase Services profitability and revenue in assigned accounts and regions.
• Develop Services business in assigned accounts and regions.
• Serve as the single point of contact for sales of Services for assigned accounts and regions.
• Establish and maintain contact with assigned clients. Develop relationships with key clients specific to Services engagement and within the overall account strategy set by the WWT Account Manager and Client Executive.
• Create and develop new services opportunities in assigned accounts and regions.
• Sales Services Oversite of all programs/projects
• Monitor and report on the services health and finances for the region
• Forecasting future resource requirements
• Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.
• Create work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
• Develop and present preliminary proposals as part of the scoping and services sales process.
• Work with any WWT internal departments as needed to create services engagements that are set up for success.
• Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.
• Upon award of an engagement, work with SRC, PS, Finance, and other teams if applicable to ensure that the engagement is set up accurately. Work with PS team to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
• Actively participate in customer-facing project/program kickoffs managed by PMs to explain and clarify the agreed upon objective, scope, and deliverables for the engagement.
• Understand structure of service delivery organizations and incorporate lessons learned into future engagements.
• Identify and develop additional services opportunities in the assigned accounts.
• Conduct difficult, customer-facing discussions to address significant scope changes.
• Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
• Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.

Skills

Negotiation

Analytical thinking

Communication skills

Education

Bachelor's or Master's degree or equivalent experience

Job description

World Wide Technology in the United States is seeking a Client Services Executive to lead WWT Services sales with regional Fortune 500/Enterprise customers across all verticals. You will identify and nurture relationships to deliver gaps within infrastructure modernization, multicloud, security transformation, digital experiences, and AI.

With our Advanced Technology Center and Platform tools, you will scope, price, propose, and close engagements, then ensure smooth transitions to delivery teams