Senior Global Logistics Experience Lead

Maersk; San Antonio (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(k) match

Job summary

Maersk, a global leader in logistics, seeks a Senior Customer Experience Partner – JCB to oversee end-to-end customer experience and day-to-day supply chain operations for a key strategic account onsite in San Antonio. You will coordinate with internal teams, global service centers, vendors, and the customer to drive excellence and improvements.

This highly visible role emphasizes relationship management, KPI delivery, and adherence to SOPs, with opportunities to advance in a global

Qualifications

• 3–5 years of experience in supply chain management, logistics, or transportation operations.
• Experience in international logistics environments preferred.
• Bachelor’s degree or equivalent in logistics, business or related field.
• Strong communication skills with a customer-focused and collaborative mindset.
• Proficiency in MS Office and ability to analyze data to generate operational insights.
• Ability to work independently, manage ambiguity, and perform in a fast-paced environment.
• Strong problem-solving, conflict resolution, and analytical skills.

Responsibilities

• Manage day-to-day coordination of domestic shipments across the supply chain.
• Build and maintain relationships with customer stakeholders, internal teams, and external partners.
• Execute operations per SOPs, IOPs, and KPIs while meeting service commitments.
• Identify operational exceptions, troubleshoot issues, and implement timely solutions.
• Collaborate with Global Service Centre teams to deliver consistent service.
• Analyze performance, identify gaps, and propose improvements to service levels.
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon.
• Monitor rates, routing, and service performance for cost efficiency and effectiveness.
• Ensure compliance with laws, policies, and customer requirements.
• Provide proactive communications to manage demurrage, detention, and other logistics challenges.

Skills

Strong communication skills

Customer-focused

Data analysis

Relationship management

Education

Bachelor’s degree in logistics, business, or related field

Tools

MS Office

Job description

Maersk, a global leader in logistics, seeks a Senior Customer Experience Partner – JCB to oversee end-to-end customer experience and day-to-day supply chain operations for a key strategic account onsite in San Antonio. You will coordinate with internal teams, global service centers, vendors, and the customer to drive excellence and improvements.

This highly visible role emphasizes relationship management, KPI delivery, and adherence to SOPs, with opportunities to advance in a global