Customer Experience Partner

A.P. Moller - Maersk; San Antonio (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Job summary

Maersk in the United States (San Antonio, TX) seeks a Senior Customer Experience Partner – JCB to deliver a high-quality, end-to-end customer experience while overseeing day-to-day execution of supply chain operations for a key strategic account onsite.

You will collaborate with internal teams, global service centers, vendors, and the customer to ensure operational excellence, monitor KPIs, drive continuous improvement, and manage demurrage and other logistics challenges.

Qualifications

• 3–5 years of experience in supply chain management, logistics, or transportation operations.
• Strong background in shipping operations and end-to-end supply chain processes.
• Experience working in international logistics environments is preferred.
• Bachelor’s degree or equivalent experience in logistics, business, or a related field.
• Strong communication skills with a customer-focused and collaborative mindset.
• Proficiency in MS Office and ability to analyze data and generate operational insights.
• Ability to work independently, manage ambiguity, and perform effectively in a fast-paced environment.
• Strong problem-solving, conflict resolution, and analytical skills.
• Knowledge of logistics markets and operational best practices.

Responsibilities

• Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain
• Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners
• Execute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments
• Identify operational exceptions, troubleshoot issues, and implement timely solutions aligned with program guidelines
• Collaborate with Global Service Centre (GSC) teams to deliver consistent and efficient service
• Analyze operational performance, identify gaps, and recommend improvements to enhance service levels
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon
• Monitor rates, routing, and service performance to ensure cost efficiency and operational effectiveness
• Ensure compliance with applicable laws, company policies, and customer-specific requirements
• Provide proactive communication to manage demurrage, detention, and other logistics challenges.

Skills

Supply chain knowledge

Customer focus

Communication skills

MS Office

Analytical thinking

Education

Bachelor's degree in logistics or related field

Tools

Transporeon

Job description

At Maersk, we’re transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network.

We’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

About the role:

As a Senior Customer Experience Partner – JCB, you will be responsible for delivering a high-quality, end-to-end customer experience while overseeing the day-to-day execution of supply chain operations for a key strategic account. You will collaborate closely with internal teams, global service centers, vendors, and the customer to ensure operational excellence, maintain performance standards, and continuously improve logistics outcomes. This is a highly visible, onsite role that combines operational coordination, customer relationship management, and supply chain execution.

What We Offer

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Opportunity to work directly with a strategic global customer in a high-impact, onsite role.
• Exposure to end-to-end supply chain operations and cross-functional collaboration across global teams.
• Participation in continuous improvement initiatives and operational projects.
• Competitive benefits including health insurance, PTO, and retirement plans.

Key Responsibilities:

• Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain
• Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners
• Execute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments
• Identify operational exceptions, troubleshoot issues, and implement timely solutions aligned with program guidelines
• Collaborate with Global Service Centre (GSC) teams to deliver consistent and efficient service
• Analyze operational performance, identify gaps, and recommend improvements to enhance service levels
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon
• Monitor rates, routing, and service performance to ensure cost efficiency and operational effectiveness
• Ensure compliance with applicable laws, company policies, and customer-specific requirements
• Provide proactive communication to manage demurrage, detention, and other logistics challenges.

Who we are looking for:

We recognize that experience comes in many forms. If you don’t meet every qualification, we still encourage you to apply.

• 3–5 years of experience in supply chain management, logistics, or transportation operations
• Strong background in shipping operations and end-to-end supply chain processes
• Experience working in international logistics environments is preferred
• Bachelor’s degree or equivalent experience in logistics, business, or a related field
• Strong communication skills with a customer-focused and collaborative mindset
• Proficiency in MS Office and ability to analyze data and generate operational insights
• Ability to work independently, manage ambiguity, and perform effectively in a fast-paced environment
• Strong problem-solving, conflict resolution, and analytical skills
• Knowledge of logistics markets and operational best practices.

Job type:

Full-time

Travel expectations:

Limited and subject to business needs.

Salary Range:

$75.000K - $85.000k

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Benefits:

Full-time employees are eligible for Health Insurance, Paid Time Off, and 401(k) match.

Notice to applicants applying to positions in the United States:

You must be authorized to work for any employer in the U.S.