Senior Customer Experience Partner, Global Logistics (Onsite)

A.P. Moller - Maersk; Pooler (GA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Job summary

Maersk is seeking a Senior Customer Experience Partner – JCB in Pooler, GA to deliver high-quality, end-to-end customer experiences while overseeing day-to-day supply chain operations for a key strategic account. You will collaborate with internal teams, global service centers, and vendors to ensure operational excellence and ongoing improvement of logistics outcomes.

The role is onsite with global exposure, focusing on customer relationships, SOP/IOP/KPI adherence, and continuous improvement

Qualifications

• 3–5 years of experience in supply chain management, logistics, or transportation operations.
• Strong background in shipping operations and end-to-end supply chain processes.
• Experience in international logistics environments is preferred.
• Bachelor’s degree or equivalent in logistics, business, or related field.
• Strong communication skills with a customer-focused and collaborative mindset.

Responsibilities

• Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain.
• Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners.
• Execute operations in line with SOPs, IOPs, and KPIs while meeting service commitments.
• Identify operational exceptions, troubleshoot issues, and implement timely solutions within guidelines.
• Collaborate with Global Service Centre teams to deliver consistent service.
• Analyze operational performance, identify gaps, and recommend improvements.
• Support onboarding of carriers and vendors, including procurement and execution via Transporeon.
• Monitor rates, routing, and service performance to ensure cost efficiency.
• Ensure compliance with laws, policies, and customer requirements.
• Provide proactive communication to manage demurrage, detention, and logistics challenges.

Skills

Supply chain knowledge

Customer-focused mindset

Cross-functional collaboration

Strong communication

Data analysis

Independent problem solving

Education

Bachelor's degree or equivalent in logistics, business, or related field

Tools

MS Office

Job description

Maersk is seeking a Senior Customer Experience Partner – JCB in Pooler, GA to deliver high-quality, end-to-end customer experiences while overseeing day-to-day supply chain operations for a key strategic account. You will collaborate with internal teams, global service centers, and vendors to ensure operational excellence and ongoing improvement of logistics outcomes.

The role is onsite with global exposure, focusing on customer relationships, SOP/IOP/KPI adherence, and continuous improvement